REFUND AND RETURN POLICY

Customer Satisfaction Commitment

Halet Classic Naturals is committed to ensuring customer satisfaction with every purchase. Due to the hygienic nature of cosmetic and skincare products, returns are handled carefully to protect the safety of all customers.

Eligibility for Returns

Returns may be considered in circumstances where products are:

Damaged during delivery
Incorrectly supplied
Defective upon arrival

Customers should notify Halet Classic Naturals within a reasonable timeframe after receiving their order.

Non-Returnable Products

For safety and hygiene reasons, opened or used cosmetic products may not be eligible for return unless they are defective or damaged.

Products purchased during promotional campaigns may also be subject to specific conditions.

Refund Process

Where a return request is approved, Halet Classic Naturals may offer:

Product replacement
Store credit
Refund through the original payment method where applicable

Refund processing times may vary depending on payment provider policies.